Question 1

I purchased something for Robux. Nothing happened?

Accepted Answer

Try rejoining a new server. It can take up to 12 hours for a purchase to go through. If you are still having trouble, create a support ticket with Roblox: https://www.roblox.com/support

Question 2

I ran into a cheater! What do I do?

Accepted Answer

You can report cheaters with proof, preferably video with username visible, on our Discord server by creating a ticket. We are working on making this process easier in the future

Question 3

I can't join the game!

Accepted Answer

Try again in a few hours. Roblox might be experiencing an outage. You can check here: https://downdetector.com/status/roblox/

Question 4

I'm stuck on the loading screen! (dots)

Accepted Answer

Wait exactly 10 minutes and re-join. If you are still experiencing this issue, Roblox is most likely experiencing an outage.

Question 5

I've been banned, how do I appeal?

Accepted Answer

You can appeal on our Discord. Alternatively you can send us an email. Response may take up to 72 hours.

BIG Games FAQ

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